Karen E. Klein has a great article at www.businessweek.com where she answers a reader’s question about when to close down the family business.
I find the conversation intriguing because I just got down working on a similar chapter in my book “Playing To Win”. My focus though was on refining your business model.
A common excuse that people make when their business is losing money is the the economy sucks, but I point the example of Southwest Airlines in a fairly saturated airline industry. They continue to make money while not charging for bags, and not charging change fees on flights. Other major airlines continue to lose money consistently and the only thing saving them from losing even more money are the outrageous baggage fees and insane ticket change fees.
Most airlines don’t have a model that will allow them to be profitable, yet they refuse to change. Southwest is designed to succeed. They are playing to win. There is no luck associated with doing what they’ve done for 30+ years.
Do I need to talk about the major banks and their losing business model built around overdraft fees?
